Public Offer

1. General provisions

1.1. This document is a public offer by the private company Level Up Ltd. (the "Contractor") within the meaning of Article 395 of the Civil Code of the Republic of Kazakhstan and contains all material terms of the agreement on granting access to the Level Up platform and providing related services.

1.2. The agreement is concluded by acceptance of this Offer in accordance with Article 396 of the Civil Code of the Republic of Kazakhstan. Acceptance means the Customer performing any of the following actions: registering on the website https://app.alataulevelup.kz/, placing an order, or paying for services. Performing these actions constitutes full and unconditional acceptance of the terms of this Offer.

1.3. An agreement concluded on the terms of this Offer is equivalent to an agreement concluded in writing and does not need to be signed on paper.

1.4. The Contractor may amend the terms of the Offer unilaterally. A new version takes effect once published on the website. Services that have been paid for but not yet provided are governed by the version in force on the date of payment.

1.5. Details of the Contractor are given in Section 14 of this Offer and on the website.

2. Definitions

2.1. Platform means the Level Up digital B2B platform hosted at https://app.alataulevelup.kz/, including the personal account, the service catalogue and the marketplace.

2.2. Customer means a legal entity, individual entrepreneur or individual who has accepted this Offer.

2.3. Services means access to the Platform's functionality and other services whose description and price are published on the website.

2.4. Order means a request for Services submitted by the Customer.

2.5. Card means a payment card of an international payment system whose details the Customer uses to pay.

2.6. Card Details means the Card number, expiry date, CVV2/CVC2 code and other data required to make a payment.

3. Subject matter

3.1. The Contractor grants the Customer access to the Platform and provides the Services selected by the Customer, and the Customer pays for them as set out in this Offer.

3.2. The list of Services, their qualitative, consumer and quantitative characteristics, scope of functionality, limitations and price are published on the website in the description of the relevant Service and form an integral part of this Offer.

3.3. Services are provided remotely, in electronic form, via the Internet.

4. Registration and placing an Order

4.1. To place an Order, the Customer completes the registration form on the website, providing: name (surname, first name, patronymic), BIN/IIN, contact phone number and email address, and for legal entities also the full name of the authorised representative.

4.2. The Customer confirms that the information provided is accurate and complete and is responsible for keeping it up to date.

4.3. Order procedure: 1) choose a Service (plan) in the catalogue; 2) proceed to checkout; 3) review the contents and price of the Order; 4) confirm acceptance of this Offer; 5) proceed to payment; 6) pay for the Order.

4.4. After payment, an Order confirmation is sent to the Customer's email address stating the name of the Service, its price, and the date and number of the Order.

4.5. The Contractor may refuse an Order if inaccurate information is provided or if there are signs of a violation of the laws of the Republic of Kazakhstan.

5. Price of Services

5.1. The price of each Service is shown on the website in tenge and includes all taxes provided for by the laws of the Republic of Kazakhstan.

5.2. The price in effect when the Order is placed is final for that Order and is not subject to change.

5.3. The Contractor may change the prices of Services unilaterally. Changes do not apply to Orders already paid.

5.4. Any additional fees charged by the Customer's bank are paid by the Customer.

6. Payment methods and Card payments

6.1. Services are paid for in tenge in one of the following ways: 1) by payment card on the website; 2) by bank transfer to the Contractor's bank account against an invoice.

6.2. Visa and Mastercard payment cards are accepted.

6.3. Card payment procedure: after confirming the Order, the Customer is redirected to the secure payment page of the acquiring bank, where they enter the Card Details themselves. The transaction is confirmed with 3D Secure technology using a one-time code sent by the Customer's issuing bank. The result of the transaction is shown on the website, and a confirmation is sent to the Customer's email address.

6.4. The Customer's payment obligation is deemed fulfilled once the acquiring bank confirms successful authorisation of the transaction.

6.5. If a transaction is declined, the Customer is advised to contact the Card's issuing bank.

6.6. Paying with a Card of which the Customer is not the holder, without the holder's consent, is not permitted.

7. Provision of Services (delivery terms)

7.1. Services are provided in electronic form. Access to the Platform and the paid functionality is granted to the Customer automatically after payment is confirmed — within 1 (one) hour, and no later than 1 (one) business day after the payment is credited.

7.2. Access is granted by activating the relevant functionality in the Customer's personal account. No physical goods are delivered.

7.3. If there are technical obstacles, the Contractor notifies the Customer by email, stating when access will be granted.

7.4. A Service is deemed properly provided at the end of the reporting period (for recurring Services) or from the moment access to the functionality is granted (for one-off Services), unless the Customer sends a reasoned objection within 5 (five) business days.

8. Refunds

8.1. The Customer may cancel Services by sending a request to the email address given in Section 14 of this Offer, stating the Customer's name, the Order number and date, the name of the Service, the reason for cancellation and the details for the refund.

8.2. If provision of the Service has not started (access has not been activated), the payment is refunded in full.

8.3. If provision of the Service has started, the part of the payment proportional to the unused period is refunded, less the expenses actually incurred by the Contractor, in accordance with Article 683 of the Civil Code of the Republic of Kazakhstan.

8.4. If Services are of inadequate quality, the Customer may demand that the defects be remedied free of charge, a proportionate reduction of the price, or a refund of the amount paid.

8.5. The Contractor reviews a request within 10 (ten) business days of receipt. The Customer is notified of the decision by email.

8.6. Refunds are made by the same method as the payment. Refunds for Card transactions are made only to the same Card. The crediting time is determined by the issuing bank and is usually 3 (three) to 30 (thirty) calendar days from the date the Contractor processes the refund.

8.7. Card payments are not refunded in cash.

8.8. A Customer who is an individual purchasing Services for personal needs exercises the rights provided by the Law of the Republic of Kazakhstan "On Consumer Protection" in the manner established by that Law.

9. Warranties

9.1. The Contractor warrants that the Services match the description published on the website on the date the Order is placed.

9.2. The Contractor warrants that the Platform is available at least 99% of the time in a calendar month, excluding scheduled maintenance, of which Customers are notified in advance, and interruptions caused by force majeure or the actions of third parties.

9.3. Where defects are found, the Contractor remedies them at its own expense: critical defects (Platform unavailability) within no more than 1 (one) business day, and others within no more than 10 (ten) business days of receiving a request.

9.4. Requests are accepted at the email address given in Section 14.

9.5. The warranty does not cover defects caused by the Customer's breach of the Platform's terms of use, the actions of third parties, or faults in the Customer's equipment or software.

10. Card payment security

10.1. Payments are accepted via the secure payment page of the acquiring bank. The Contractor does not receive, process or store the Customer's Card Details.

10.2. Payment data is transmitted over a secure connection using the TLS encryption protocol.

10.3. Transactions are confirmed with 3D Secure technology (Visa Secure, Mastercard Identity Check).

10.4. Payments are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

10.5. The Customer undertakes not to disclose the Card Details, one-time confirmation codes or personal account login details to third parties. If the Customer suspects that the Card Details have been compromised, they should contact the issuing bank immediately.

10.6. The Contractor may refuse to process a transaction if there are signs of fraud and notify the acquiring bank.

11. Personal data

11.1. By accepting this Offer, the Customer consents to the collection and processing of their personal data to the extent necessary to perform the agreement, in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection".

11.2. Purposes of processing: performing the agreement, making settlements, sending notifications and complying with legal requirements.

11.3. Consent may be withdrawn by sending a written notice to the Contractor. Withdrawal does not apply to processing required by law.

11.4. The procedure for processing personal data is set out in the Privacy Policy published on the website.

12. Rights, obligations and liability of the Parties

12.1. The Contractor undertakes to provide access to paid Services, keep the Platform operational and keep the Customer's data safe.

12.2. The Customer undertakes to provide accurate information, pay for Services and use the Platform in accordance with the laws of the Republic of Kazakhstan and the terms of this Offer.

12.3. The Customer may not use the Platform to post information whose distribution is prohibited by the laws of the Republic of Kazakhstan.

12.4. The Parties are liable for failure to perform their obligations in accordance with the laws of the Republic of Kazakhstan.

12.5. The Contractor is not liable for Platform outages caused by the actions of telecom operators, banks, payment systems and other third parties, or for losses resulting from the Customer's breach of the rules for using the Platform and keeping access credentials.

13. Miscellaneous

13.1. This Offer is governed by the laws of the Republic of Kazakhstan.

13.2. Disputes are resolved through negotiation and, failing agreement, in court in accordance with the laws of the Republic of Kazakhstan. A pre-trial claim procedure is mandatory; the response period for a claim is 10 (ten) business days.

13.3. The Parties are released from liability in the event of force majeure.

13.4. The Contractor's activities are not subject to licensing. Information on licences and permits, if required for particular Services, is published on the website in the description of the relevant Service.

13.5. The Offer is valid indefinitely until withdrawn by the Contractor by posting a notice on the website.

14. Contractor details

• Name: Level Up Ltd., a private company
• BIN: 260240900918
• Registered address: 55/23 Mangilik El Ave., Yesil District, Astana, 010000, Republic of Kazakhstan
• Bank details: IIC KZ4696502F0022206199, ForteBank JSC Almaty branch, BIC IRTYKZKA
• Website: https://app.alataulevelup.kz/
• Email for enquiries and refund requests: support@alataulevelup.kz